Microsoft MB2-714 Question Answer

You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a
hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal?
Each correct answer presents a complete solution.

A. forms
B. action calls
C. scriptlets
D. Window navigation rules

Answer: A,B


You need to find a specific knowledge article.
What are three possible search types that can be used to achieve the goal? Each correct
answer presents a complete solution.

A. topic
B. full-text
C. keyword
D. attachment
E. article number

Answer: A,B,E